Webinar on demand
Proactive Planning and Customer Communications for the Next Pandemic
The COVID pandemic has introduced some unique requirements when it comes to safety protocols and resiliency planning, both for today and future planning. Along with social distancing and other procedures, it's now incumbent upon utilities to proactively manage the potential risk of contamination to workers and the public.
Watch this recorded Energy Central webinar for an informative session that examines how utilities can leverage existing technologies to support these new safety requirements including:
- Automated contact tracking
- Daily health checks for public-facing workers
- Coordinated customer communication pre- and post-service call with notifications if an infected worker has been at their home or in the area
Hear from Memphis Light Gas & Water (MLGW) on how they are currently testing many of these features as part of their Customer Communications and Engagement technology initiative, where they are rolling out automated scheduling and appointment booking while simultaneously reducing the strain on their customer call center. MLGW will discuss how this integrated technology will prepare them to provide superior service while running a cost-effective – and secure – operation.