Software Connecting the Mobile Workforce

“As our service volume increased we realized we needed to automate our workforce to improve productivity and increase accuracy and efficiency. We selected Clevest as they provided a SaaS model that would meet our requirement for a fast deployment with minimal downtime, and because their Mobile Workforce Management solution supported multiple operating systems to enable a full BYOD program.”

“We selected Clevest as the platform with which to transform our business based on a thorough selection process , the experiences of our electric division’s deployment, and the company’s impressive track record in the industry. We required a workforce management platform that could take our operations business unit to the next level of performance on a number of fronts, and we’re confident that Clevest Mobile Workforce Management has the breadth of functionality and flexibility to help us achieve our business goals.”

“After a thorough evaluation of several potential solutions, TEP selected Clevest to provide innovative mobility solutions for our field workforce. We sought a project partner who understands the needs of utilities, and could share best practices and lessons learned through the first hand experiences of our industry peers. Clevest provides that knowledge, while its scalable Mobile Workforce Management software allows us to integrate multiple key systems to give our field workers critical real-time information, helping to create a safer work environment and efficiency improvements.”

"We didn’t have to change how we ran the business to realize incredible gains in field productivity and crew safety from the Clevest solution. Over the years, we’ve seen other products and there’s just no comparison. It’s without a doubt the easiest, simplest and most user-friendly system we’ve ever had."

"In our metering department, we can now assign work to workers closest to the job and they can travel directly to the site instead of coming into the office or spending a lot of time on the phone getting instructions. Plus, the Clevest solution is specifically for the utility industry."

“Having reached the end-of-life of our existing ABB legacy system, we went to the market for a replacement solution. We selected Clevest based on their strong value and exceptional product features including GIS asset information, AccuWeather integration, and support for iPhone and Windows tablets. Clevest’s previous experience in replacing the same legacy system at other multiservice utilities was also an important factor in our decision.”

"Clevest has helped us respond faster and more accurately to incidents in the field. Through the seamless integration of Clevest with our other systems, we have been able to increase efficiency in field operations and improve customer service to serve all of our members."

“When we decided to automate our workforce, we knew we needed a solution that was user friendly and would be easily adopted by our team. The Clevest solution also met our requirements to support work orders generated by our SAP systems. We anticipate better traceability and integrity of our data, along with efficiency improvements in work planning and dispatching and improved response times.”

“We selected Clevest based on the company’s proven SAP integration, easy user interface, and overall ability to meet our project requirements. We expect an increase in customer satisfaction by having a tool to manage our customer appointments and narrow our appointment bookings to three hour blocks, as well as efficiently automating work from our SAP system for customer service, production control and construction maintenance.”

"We chose Clevest to automate our field operations based on their experience with water utilities. Now our technicians in the field do complete field work and capture data in streamlined mobile workflows. This data is sent in real-time to staff in the office and automatically updates their asset management system. We've eliminated the need for manual data entry from paper – which is saving us up to 6 hours every day!"