Using technology to improve customer communications and field operations

Today’s utility customers are empowered like never before. They expect fast, attentive service on their terms and will voice their dissatisfaction on social media, review sites and other channels when they don’t get it.

Watch this recorded webinar to hear how utility pros are using new communication technologies to increase customer satisfaction as part of their field operations. You’ll learn how connecting your customers and mobile workforce can help exceed customer expectations while ultimately benefiting your ROI.

We also review the results of a recent utility industry survey on customer communications strategies., as well as:

• Digital channels and appointment notification methods that streamline customer interactions
• Customer history data that helps field and mobile workers give a more personal experience
• Post-service satisfaction surveys that offer insights into customer needs and preferences