Streamlining Electric Utility Operations through Mobile Workforce Management

In this white paper, Clevest shares the results of a recent survey on the state of workforce automation in the electric utility industry.

The research provides good insight on the effects of maintaining an all-paper system, and the work that is being transitioned to a fully automated system.

The paper also includes a case study on Colorado Springs Utilities, showing how they are using this technology to reduce driving miles and service restoration times, while achieving high customer satisfaction ratings and saving millions each year.

The utility chose Clevest as its mobile platform in order to automate outage processes and field work order management with a goal to:

• Increase accuracy of Estimated Time of Restoration (ETOR)
• Provide real-time status updates of work in progress
• Visualize crew locations
• Reduce restoration times