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How Utilities Use Technology to Improve Operations and Communications
Today’s utility customers are empowered like never before. They expect fast, attentive service on their terms and will voice their dissatisfaction on social media, review sites and other channels when they don’t receive it. Negative word-of-mouth can spread quickly, diminishing a company’s reputation with policymakers, regulators and the public.
Utility Dive and Clevest teamed up to survey how utility pros are using new communication technologies to increase customer satisfaction. Take a look at the findings in our latest playbook. We'll also cover:
- Digital channels and appointment notification methods that streamline customer interactions
- Customer history data that help field and mobile workers provide a more personal experience
- Post-service satisfaction surveys that offer insights into customer needs and preferences