Book customer appointments with confidence and precision
Clevest Appointment Booking allows customer service representatives and dispatchers to book appointments with confidence during a customer’s first call. With precise knowledge of their workforce’s capacity and actual travel times, utilities are empowered to reduce appointment windows and honor customer appointments.
The booking system is accessed through Clevest’s browser-based WorkSpace office app, the utility’s Customer Information System (CIS), or a web portal that is seamlessly integrated with Clevest Mobile Workforce Management.
True visibility into workforce capacity and availability
Leverage Clevest’s scheduling engine – using crews’ shifts and shift rotations and taking worker unavailable time into consideration – to provide true visibility into workforce capacity and availability for booking appointments. Clevest’s scheduling engine uses actual travel times, based on Street Level Routing, to maximize resource utilization and respond effectively to emergency appointment requests.
Flexible deployment options
Clevest offers flexible deployment options for your software implementation, including SaaS/cloud or on-premise. We effectively deliver our utility-specific mobile software suite to ensure you realize the benefits it provides.
- Both private and public cloud hosting options
- Primarily utilizing Amazon Web Services (AWS) for its cloud infrastructure
- Clevest is a certified AWS partner