Book customer appointments with confidence and precision
Clevest Appointment Booking allows customer service representatives and dispatchers to book appointments with confidence during a customer’s first call. With precise knowledge of their workforce’s capacity and actual travel times, utilities are empowered to reduce appointment windows and honor customer appointments.
The booking system is accessed through Clevest’s browser-based WorkSpace office app, the utility’s Customer Information System (CIS), or a web portal that is seamlessly integrated with Clevest Mobile Workforce Management.
True visibility into workforce capacity and availability
Leverage Clevest’s scheduling engine – using crews’ shifts and shift rotations and taking worker unavailable time into consideration – to provide true visibility into workforce capacity and availability for booking appointments. Clevest’s scheduling engine uses actual travel times, based on Street Level Routing, to maximize resource utilization and respond effectively to emergency appointment requests.