Collections Case Study

An important function performed by all Utilities of all sizes is Credit and Collections. A certain percentage of members will always have issues making timely payments on their bills. Most typically customers are informed via phone or mail about their opportunity to make a payment and/or understand the options that exist to correct the situation. In some situations the member must be visited and payment must be requested in person. If the member can make a full or partial payment, the data will be captured. If no payment is provided, the meter has to be disconnected. In all cases good record keeping is essential to avoid litigation.

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