Implementation Specialist – Richmond

December 16th, 2011

Position description

Clevest seeks an Implementation Specialist (IS) to join our Client Services team.

As a valuable member of a core customer-facing group, the IS will work as part of a team to successfully configure, test and implement mobile workforce solutions. The IS is expected to succeed in complex technical environments and have prior enterprise software implementation experience.

Responsibilities

  • Perform and lead site visits/meetings as needed to kick off implementation processes and will be responsible for end-to-end implementation of our software solutions into client environments
  • Assist our customer support team with escalated issues and serve as a valuable resource for our training and development team
  • Status reporting to project/program management about the progress of new clients implementations
  • Operate as a consultant with internal partners and clients to define and implement solutions that balance client needs with the product road map and standard offering
  • Cultivate internal relationships across departments in order to resolve client issues efficiently
  • Work directly with clients to validate requirements, provide custom configurations in unique environments and lead training on the use of the system
  • Develop understanding of client business requirements and facilitate required transition to ongoing client support teamOperate as a consultant with internal partners and clients to define and implement solutions that balance client needs with the product road map and standard offering
  • Assist other team members as required and contribute to product improvement via documentation
  • Inspire by setting an example of how to create satisfied clients
  • Drive compliance and standards with processes, policies, tools and team within the company

Requirements

  • Bachelor’s degree in computer science, engineering, or closely related discipline
  • A minimum of three (3) years of software implementation experience in a similar technology industry environment
  • Strong interpersonal and communications skills
  • Detail- and outcome-oriented
  • Strong verbal and written communication skills
  • Excellent problem solving, organizational and time management skills
  • Ability to work closely with clients and internal staff to communicate technical issues
  • Familiarity with the general field service and utilities industries is required
  • Knowledge of client-server mobile software applications is an asset
  • Knowledge of integration requirements is an asset
  • Interest and ability to travel to customer sites, primarily in North America (expected travel 25 – 50%)
  • Self-motivated, and able to work with minimal supervision

How to apply

Interested candidates should send a resume and cover letter (in Word or PDF formats only) outlining your experience as it relates to the above responsibilities and qualifications to careers@clevest.com. Please include salary expectations and availability details.

Quote “Implementation Specialist” in subject line in order to be considered.

All applicants are appreciated; unfortunately we can only contact those to be interviewed. Strictly no phone calls.

Thank you for considering Clevest Solutions.